Get in touch
Contact
Cowabunga Productions Sweden AB — Stockholm, Sweden
Spilla is made by a small team. One address, no phone queue and no ticketing robot — mail hello@getspilla.com and a person reads it.
Put the subject in the subject line
Everything arrives in the same inbox, so a first word tells us where to send it and how fast it needs to move:
- SUPPORT
- Account problems, bugs, and anything that is not working. Answered within two working days. Start at Support first — the common questions are already answered there.
- PRIVACY
- Access, correction, deletion and export requests. Answered within 30 days, as the GDPR requires. Write from the address on your account so we can be sure it is you.
- URGENT
- A credible threat, content involving a minor, or anything else where someone is at risk. This one jumps the queue.
- SAFETY
- Reports that are not urgent, and appeals against a moderation decision. A different person looks at every appeal.
- CORRECTION
- Something in the feed or a quiz is wrong. Send the link and what it should say.
- LEGAL
- Rights holders, takedown requests, and questions about the Terms.
- PRESS
- Interviews, collaborations, and anything commercial.
What to include
Whatever you are writing about, these three things get you a useful answer fastest: your handle in the app, the device you are using, and a link or screenshot of the thing you mean. A sentence about what you expected to happen is worth more than a paragraph about what went wrong.
Spilla is an independent fan app. We cannot pass messages to cast members, arrange appearances, or help with anything to do with Bravo, NBCUniversal or a production company — we have no relationship with any of them.
The company behind Spilla
Cowabunga Productions Sweden AB
Hornsgatan 119
117 28 Stockholm
Sweden
Registered in Sweden, company number 559070-3277.
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