Help

Support

We answer within two working days.

Something broken, something missing, or something you want gone? Mail hello@getspilla.com and a person will read it. Most of the common questions are answered below first.

Account

I can't sign in

Use the “Forgot password” link on the sign-in screen to get a reset email. If it does not arrive within a few minutes, check your spam folder — and check you are using the address you signed up with. If you no longer have access to that mailbox, write to us from any address and tell us the handle on the account.

I want to change my handle or display name

Both are editable in the app under your profile. Handles are unique, so a name that is taken cannot be reused.

I want to delete my account

Open My Bravo → Settings → Delete account and confirm. This removes your profile, comments, group messages, saved items and game progress. Votes you have cast remain only as anonymous totals that cannot be traced back to you.

I want a copy of my data

Write to hello@getspilla.com from the address on your account. You will get a machine-readable export within 30 days, free of charge. See the Privacy Policy for the full list of rights.

The app

The feed is empty, or nothing is new

The Tea counts from the last time you opened it, so an empty feed usually means you are genuinely caught up. Pull down to refresh. If it stays empty across a whole day, that is a bug — tell us.

A post is filed under the wrong show or person

Tagging is partly automatic and it does get things wrong. Report the item from the app, or send us the link at hello@getspilla.com.

A quiz answer is wrong

It happens, particularly with season numbering. Send the question and what the answer should be to hello@getspilla.com and we will correct the question bank.

The app crashes or a screen is stuck

Force-quit and reopen first; if it persists, tell us what you were doing, your device model and iOS version. Screenshots help more than anything else.

Safety and moderation

Report any comment, message or profile from inside the app — reports go to a human. For anything urgent, such as a credible threat or content involving a minor, email hello@getspilla.com with URGENT in the subject line. What is and is not allowed is set out in the Community Guidelines.

Still stuck?

hello@getspilla.com — include your handle, your device, and what you expected to happen. Everything that is not support is on the contact page.